Energy sector

The energy sector is typically one where there is detailed information about the consumers, while at the same time those consuming the service seldom get in contact with the service-providing firm. It is our experience that the companies of this sector put increasing emphasis on quality assurance, which entails precise knowledge of market information. Our unique services for the sector are as follows: Segmentation of the consumer market, Assessment of the number of energy consuming devices, Monitoring consumer satisfaction, Monitoring customer service satisfaction, Analysis of internal and external corporate image, Preliminary testing effectiveness of advertising and marketing campaigns, Gauging the number of potential customers who are not yet engaged with the service provider, Mystery shopping, mystery calling. Our firm is an accredited research institute of the Hungarian Energy Office’s annual Consumer Satisfaction Survey